LOVER OF THE LIGHT LTD
IMPORTANT NOTICE: Please read these Terms & Conditions carefully before paying your booking fee. A copy of this document is provided to you with your quotation, prior to any request for payment. By making payment, you confirm you have read, understood and agreed to all terms set out in this document. This is a legally binding agreement governed by the laws of England and Wales (or, for Clients based in Scotland, the laws of Scotland — see Clause 14.4).
These Terms & Conditions form a legally binding agreement between Lover of the Light Ltd ("the Company") and the Client(s) ("the Client") for the provision of wedding photography and/or videography services.
1.1 A booking fee of £300 is payable to secure the Client's wedding date. This fee is credited towards the total package price stated in the Client's quotation, such that no additional amount is added to the price by virtue of this fee.
1.2 The booking fee is charged for a distinct service: reserving the Client's wedding date exclusively, removing it from availability to all other enquiring clients, declining other bookings for that date, and commencing administrative work including correspondence, workflow setup, and scheduling. This service is performed, and the fee is earned by the Company in full, immediately upon receipt of payment. The fact that the booking fee is credited towards the total package price for invoicing purposes is a matter of pricing convenience only, and does not alter its character as a fee for a distinct service already performed by the Company. The booking fee is accordingly non-refundable in all circumstances, regardless of whether the wedding subsequently proceeds, is postponed, or is cancelled, and regardless of the reason for any such change.
1.3 This document is provided to the Client alongside their quotation, before any request for payment is made. The Client's attention is specifically drawn to this document by the quotation and accompanying correspondence, which reference these Terms & Conditions by name and provide a copy or working link. The Client is given a reasonable opportunity to read this document before choosing to pay.
1.4 The remaining balance (being the total package price less the booking fee already paid) must be paid no later than 60 days before the wedding date. Failure to make payment may result in cancellation of services without refund of the booking fee and may incur cancellation charges.
1.5 Payment is accepted by bank transfer. Bank details are provided on the invoice. Please use your full name(s) as the payment reference. Late payments may incur a £50 late fee, unless agreed otherwise in writing.
1.6 Cancellation of Right to Cancel (Distance/Off-Premises Contracts): Where this agreement is concluded at a distance or off-premises (including where booking, quotation, or payment takes place other than in person at the Company's registered place of business) within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Client would ordinarily have a 14-day statutory right to cancel. By making payment of the booking fee, the Client expressly requests that the Company begin performance of the service (including reserving the wedding date and commencing administrative work) before the end of that 14-day period, and expressly acknowledges that, having requested this, the Client loses their right to cancel once performance has begun. This paragraph does not affect any right to cancel that cannot lawfully be excluded.
The Company offers full-day documentary-style photography and videography packages, typically including up to 9 hours of continuous coverage or 30 minutes after the first dance, whichever comes sooner. Quotations are valid for 14 days from the date of issue.
Additional coverage may be added at £250 per hour, agreed in advance.
Travel within the UK (excluding Ireland) is included with no additional travel fees.
If overnight accommodation is required due to distance or timings (destination weddings only), this will be discussed and agreed beforehand.
Lover of the Light Ltd is a professional photography and videography company. While we are a husband and wife team at the core of the business, coverage may be provided by any suitably qualified and experienced photographer and/or videographer within our trusted network, depending on the package booked and availability.
The Company reserves the right, at its sole and absolute discretion, to substitute any suitably qualified and experienced photographer and/or videographer from its trusted network in place of any individual previously named or confirmed to the Client, at any time and for any reason. This includes, without limitation, illness, injury, emergency, holiday, or planned leave of any kind (including maternity, paternity, parental, adoption, or other similar leave). No specific named individual is guaranteed to attend, regardless of any prior confirmation in writing, and the Company is under no obligation to provide the Client with advance notice of any such substitution. A substitution made under this clause does not constitute a breach of this agreement and does not entitle the Client to cancel, request a refund, or claim compensation, provided that coverage of the event is delivered in accordance with Team Coverage by Package below. All photographers and videographers working under Lover of the Light Ltd are bound by the same professional standards and their work will be edited and delivered in a manner consistent with the Company's quality and style.
The following outlines the standard team coverage for each package type:
The number of attending team members will be clearly stated in the Client's quote and booking confirmation. No assumption should be made regarding team size based solely on general marketing materials.
Where, in an unforeseen emergency, no suitable replacement from the Company's network can be sourced in time under the substitution right above, the Company will provide hybrid photo and video coverage for the full day using the remaining attending team member, so that full-day coverage is still honoured. No refund will be issued in these circumstances. The Company's liability is limited to the total fees paid, as set out in Section 9.
Where drone footage has been discussed or referenced, the Client acknowledges that the use of drones is subject to Civil Aviation Authority (CAA) regulations, venue permissions, airspace restrictions, and weather conditions. The Company cannot guarantee that drone footage will be possible on the day.
It is the Client's sole responsibility to:
The Company accepts no liability, and no refund or reduction in fees will be issued, where drone footage is not possible due to weather, venue restrictions, airspace limitations, absence of required permissions, or any other factor outside the Company's control.
2A.1 The Company's service is a documentary, story-led, candid style. Coverage is unposed and observational by default, throughout the entire booking.
2A.2 Posed portraits are not included as standard. They are only provided where the Client has expressly opted in via the Photography Questionnaire, and are limited to the time allocated for that purpose on the day.
2A.3 Where the Photography Questionnaire is not returned by the deadline in Section 8, or is returned without opting in to posed portraits, the Client is deemed to have chosen full documentary coverage. No posed portraits will be taken, and none will appear in the delivered gallery or film.
2A.4 The Photography Questionnaire is the Client's sole channel for requesting specific shots, portraits, or moments. Requests made by any other means — email, message, verbal, or in person on the day — are not accepted and will not be actioned, regardless of when or to whom they are made.
2A.5 The Photography Questionnaire is used by the Company as a reference on the morning of the wedding. It is not a shot list and will not be worked through as one. Listing a request on the Photography Questionnaire does not guarantee it will be captured.
2A.6 The Company gives no guarantee, express or implied, that any specific shot, image, angle, pose, or scene will be captured — including but not limited to flat lays, venue or room details, and ceremony coverage — whether or not it was requested, discussed, or included in the Photography Questionnaire. Capture is subject to time, access, lighting, guest and venue behaviour, and the Company's own judgement on the day, none of which the Company can control or warrant in advance.
2A.7 By paying the booking fee, the Client accepts this clause in full and waives any right to raise a complaint, request a refund, or request re-shoots on the basis that a particular pose, portrait, or shot was not captured — whether or not that shot was requested via the Photography Questionnaire, and regardless of the reason it was not captured. Completion of the Photography Questionnaire creates no entitlement or guarantee of any kind.
2A.8 Nothing in this clause excludes or limits any liability, or affects any statutory right, that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or other applicable consumer protection legislation in England, Wales, or Scotland.
The Client agrees to provide each attending team member with a hot, gluten-free meal and soft drinks throughout the duration of the wedding day. The number of meals required will correspond to the number of confirmed attending team members as stated in the booking confirmation.
A hot meal should be provided at a reasonable time, no later than the point at which the wedding breakfast is served to guests. The Client must inform their venue and/or caterer of the gluten-free dietary requirement in advance. Failure to do so does not exempt the Client from this obligation.
In the event that a suitable hot meal and/or soft drinks are not provided, the Company reserves the right to:
The Client acknowledges that any time taken to source a meal will result in a break in photographic and/or video coverage. The Company accepts no liability for any moments missed during this period.
The release of all images, video footage, and associated deliverables is conditional upon all outstanding balances being settled in full.
Following the wedding, the Company aims to share a small selection of sneak peek images within 7 days of the wedding date. However, during peak periods this timeline may be extended. Sneak peeks are shared entirely at the Company's discretion and do not form part of the contracted deliverables. The Client should not request or demand sneak peeks within any specific timeframe.
The Client will receive their fully edited digital gallery and/or video files within the following estimated timescales:
During peak periods (typically May–October), delivery timescales may be extended beyond those stated above. The Company will communicate any significant delays in a timely manner.
Delivery timescales are estimates only and do not constitute a contractual guarantee. No refund or reduction in fees will be issued solely on the basis of delivery taking longer than the typical timescales stated above.
All images are delivered as high-resolution JPEG files. RAW files are not provided.
Online galleries remain active for 3 months from the delivery date, after which they will be permanently deleted. The Client is strongly advised to download all files promptly upon receipt.
The Company accepts no responsibility for any technical issues arising from third-party gallery hosting platforms.
All photographs and video footage remain the intellectual property of Lover of the Light Ltd and are protected under UK copyright law. The Client is granted a personal, non-commercial licence to:
The Client must not:
The Company reserves the right to use images/footage for portfolio, website, marketing, social media, editorial, and promotional purposes. If the Client does not wish their images to be used for marketing purposes, they must state this in writing before the event date.
The Client is responsible for informing the Company in writing of any venue-specific restrictions no later than 14 days prior to the wedding date. This includes but is not limited to: restrictions on flash photography, movement within the venue, positioning during ceremonies, use of equipment, or access to certain areas.
The Company will work within restrictions imposed by the venue but accepts no liability for any limitations to coverage that result, including any moments missed as a consequence.
For church and religious ceremonies, restrictions imposed by the officiant, minister, or place of worship — including no-photography zones, restrictions on movement, prohibition of artificial lighting, or restricted positioning — are entirely outside the control of the Company.
The Company will make every reasonable effort to work within these restrictions. No refund or reduction in fees will be issued on account of limitations imposed by officiants or religious venues, and no liability is accepted for coverage limitations that result.
The Company uses royalty-free or licensed music libraries for all video productions as standard. The Company does not obtain commercial music licences on behalf of the Client.
If the Client wishes to use a specific commercially licensed track in their video:
The Company accepts no liability for content restrictions, platform takedowns, or monetisation claims arising from the use of music in delivered video content.
Some venues require photographers and videographers to be on an approved supplier list. It is the Client's responsibility to confirm with their venue that the Company is permitted to operate there. The Company cannot guarantee acceptance by venues with restricted supplier lists and accepts no liability where access is refused on this basis.
7.1 The booking fee is non-refundable in all circumstances. As set out at Clause 1.2, it is charged for the reservation service performed by the Company immediately upon receipt of payment, which is complete at that point regardless of whether the wedding subsequently proceeds. The fact that the booking fee is credited towards the total package price for invoicing purposes does not affect this: the amount already paid as the booking fee is not refunded, and is not offset a second time, in the event of any later cancellation, postponement, or date change requested by the Client.
7.2 If the Client cancels more than 60 days before the wedding date, any payments made beyond the booking fee will be refunded. The booking fee itself is non-refundable in all circumstances, as set out at Clause 7.1.
7.3 If the Client cancels within 60 days of the wedding date, no refund will be issued and the full agreed package price becomes payable as a cancellation charge, inclusive of (and not in addition to) the booking fee already paid. This charge represents the Company's genuine losses arising from cancellation at short notice, including lost bookings the Company was unable to accept as a result of holding the Client's date, non-recoverable administrative and preparation costs, and the diminishing likelihood of securing a replacement booking the closer the notice is given to the wedding date. Where the Company subsequently secures an alternative booking for the same wedding date, the cancellation charge payable under this clause shall be reduced by the net fee received from that alternative booking, save that the booking fee element at Clause 7.1 shall not be reduced or refunded in any circumstances.
7.4 All cancellations must be submitted in writing. The date of the written notice determines the applicable terms.
7.5 Date changes are treated as a cancellation of the original date and are subject to the Company's availability on the requested new date. Where the Company is unavailable on the new date, Clauses 7.1 to 7.3 apply to the original date exactly as if the Client had cancelled outright: the booking fee is retained in full, and, where the request falls within 60 days of the original wedding date, the full package fee remains payable as a cancellation charge. Availability on a new date is not guaranteed and is not owed to the Client as an alternative to cancellation terms applying.
7.6 If the Company cannot fulfil the booking due to illness, injury, emergency, or unforeseen circumstances, the Company will make every reasonable effort to source a suitable replacement. If no suitable replacement is available, a full refund of all fees paid, including the booking fee, will be issued.
7.7 The Company is not liable for any consequential or indirect losses arising from cancellation or changes outside its control.
7.8 Where the Client disputes a charge made under this Section 7 with their bank or card provider (including by chargeback or Section 75 claim), the Client agrees to first raise the matter with the Company in writing via the Complaints Procedure at Clause 13, and acknowledges that this Clause 7, evidencing the Company's genuine pre-estimated losses, forms part of the material to be considered in any such dispute.
The Client must:
Submitted shot lists are taken as guidance only and do not constitute a guarantee that specific shots will be captured. The Company cannot guarantee specific images if conditions, timing, or circumstances do not allow. See also Section 2A.
The Company is not responsible for missed images or footage due to:
In this clause, "Additional Creator" means any other photographer, videographer, or content creator — whether professional or amateur, and whether paid or unpaid — engaged or invited by the Client or their guests to capture photo, video, livestream, or social media content of the event, regardless of the equipment used.
No Additional Creator may attend or cover the event, in whole or in part, under any circumstances. This applies equally to professional and amateur photographers, videographers, and content creators alike, with no distinction between them. This is a core condition of booking and is not subject to exception or negotiation.
Where an Additional Creator is present in breach of this clause, the Company may withdraw from the event immediately and cease all further coverage. No refund of any monies paid will be issued, and the Company shall bear no liability for any loss of coverage or materials as a result of the withdrawal.
The Client is responsible for informing all vendors, guests, and any third parties they engage — professional or amateur — of this condition prior to the event.
For the avoidance of doubt, this clause does not apply to guests using personal cameras or mobile phones for their own private, non-commercial use.
Nothing in this clause excludes or limits any liability which cannot be lawfully excluded under the Consumer Rights Act 2015.
The Company reserves the right to cease coverage and leave the event immediately if any attending team member is subjected to threatening, abusive, violent, discriminatory, or otherwise unsafe behaviour by the Client, their guests, or any other persons present. In such circumstances, no refund of any fees paid will be issued.
Attending team members will not consume alcohol during the working day.
The Company's primary means of communication is email. The Client should allow up to 5 working days for a response. The Company cannot guarantee availability by phone or social media message. Any agreed changes to the booking must be confirmed in writing by email to be considered valid.
The Company takes the utmost care in providing high-quality services. However, in the unlikely event of technical failure, theft, equipment malfunction, injury, or loss beyond reasonable control:
IMPORTANT: The Company's total liability to the Client under this agreement shall not exceed the total fees paid by the Client. This limitation applies to the fullest extent permitted by law, and does not affect any liability which cannot lawfully be excluded (see Clause 9.5).
The Company cannot be held responsible for the impact of weather conditions on outdoor photography or videography. While every effort will be made to work creatively within weather constraints, the Client should ensure the venue has an adequate indoor space available for portraits if required. No refund or reduction in fees will be issued on account of weather on the day.
This agreement is not considered breached in cases of Force Majeure, including but not limited to: fire, flood, extreme weather, illness, pandemic, government restrictions, civil unrest, war, or any other situation genuinely beyond the Company's control. If Force Majeure occurs, the Company will attempt to reschedule where possible. No refunds will be issued where rescheduling is not possible.
9.5 Nothing in this agreement shall limit or exclude any liability which cannot be lawfully excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
The Company retains full creative and artistic discretion over the style, editing, colour grading, cropping, sequencing, and overall presentation of all images and video footage. Regardless of which photographer or videographer attended on the day, all images and footage are edited by Lover of the Light Ltd and will reflect the Company's consistent signature style.
The Client acknowledges that the Company's editing style may naturally evolve over time in line with professional development and creative direction. By booking, the Client accepts that the final delivered work will reflect the Company's current artistic style at the time of editing, which may differ from previous examples.
The Company is not obligated to deliver every image or video clip captured. Images or footage deemed unsuitable — including duplications, test shots, technical limitations, motion blur, closed eyes, unflattering expressions, or other quality considerations — will be excluded at the Company's discretion.
Requests for re-edits or alterations to final delivered images or video are not included as standard and may be accepted at the Company's discretion. Any agreed re-edit requests may be subject to additional fees, confirmed in advance.
Edited images and videos are stored for 3 months from the date of delivery of the final edited files. The Client is strongly advised to download and back up all files immediately upon receipt.
The Company uses reasonable backup procedures during and after the event. However, no guarantee can be made against catastrophic data loss resulting from circumstances outside the Company's control, including hardware failure, theft, fire, or flood. After the 3-month storage period, files may be permanently deleted without further notice.
The Company is not responsible for any loss of files after the storage period expires. The Client assumes sole responsibility for the safekeeping of their images and videos from the point of delivery.
Lover of the Light Ltd is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
In the course of providing our services, we collect and process the following personal data:
Photographs and video footage taken at your event will contain images of guests and other third parties who have not individually consented to being photographed. By entering into this agreement, the Client confirms they are satisfied that the use of such images is lawful within the context of a private event.
Personal data and media files are retained for a maximum of 3 months from the date of delivery, after which they will be securely deleted. Administrative records such as invoices and communications may be retained for up to 6 years in accordance with HMRC requirements.
You have the right to access, rectify, or request deletion of your personal data. For data-related queries relating to your photography and videography booking, please contact: hello@loverofthelight.co.uk. For full details, please refer to our Privacy Policy.
In the event that the Client is dissatisfied with any aspect of the service received:
This complaints procedure does not affect the Client's statutory rights.
14.1 This agreement constitutes the entire agreement between the parties and supersedes any prior discussions or representations.
14.2 Any amendments to this agreement must be confirmed in writing by both parties.
14.3 If any provision of this agreement is found to be unenforceable or unfair, that provision shall be treated as severed from this agreement and the remaining provisions shall continue in full force and effect. Where a provision would be enforceable if part of its wording were deleted or narrowed, that provision shall apply with such deletion or narrowing as is necessary to make it enforceable, rather than being struck out in full.
14.4 This agreement is governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, save that where the Client is based in Scotland, this agreement is governed by the laws of Scotland and the Scottish courts shall have exclusive jurisdiction.
14.5 Nothing in this agreement shall limit or exclude any liability which cannot be lawfully excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
14.6 This agreement is provided to the Client, and payment of the booking fee is requested, in the English language. The English-language version of this document is the sole authoritative version.
14.7 The Client acknowledges that, in entering into this agreement, they have relied solely on the terms set out in this document and the Client's written quotation, and not on any other statement, representation, description, or content — including any website, social media, portfolio, or general marketing material — save where such a statement is expressly and specifically confirmed to the Client in writing by the Company prior to the wedding date.
14.8 No failure or delay by the Company in exercising, or declining to exercise, any right under this agreement shall operate as a waiver of that right, nor shall it prevent the Company from exercising that or any other right on a later occasion, whether in relation to the same Client or any other client.
14.9 Any notice required to be given in writing under this agreement — including notice of cancellation under Clause 7.4 — is valid only if sent to hello@loverofthelight.co.uk (or such other email address as the Company notifies to the Client in writing) and shall be treated as given on the date it is sent. Notice given by any other means, including text message, social media message, or verbal notice, is not valid under this agreement.
This document is provided to the Client with their quotation, before any request for payment. By paying the booking fee and securing the booking, the Client confirms they have had the opportunity to read this document in full prior to payment, and that they have read, understood, and agreed to these Terms & Conditions in their entirety. This agreement becomes legally binding upon receipt of the booking fee.
For queries, please contact:
📧 hello@loverofthelight.co.uk
🌐 www.loverofthelight.co.uk
Lover of the Light Ltd — Registered in England and Wales
These Terms & Conditions were last updated on 18/09/2026 and supersede all previous versions.